- 1. Have customer look for an email from the operator confirming that their account is active, pay close attention to what email they used to register
- 2. Try deleting and uploading the app If it still doesn’t work, reach out to customer support.
- If they did receive the email, check which state it's listing. It'll say _____ gaming commission in the legal copy at the bottom. That'll let the customer know what state their account is in.
If they did not receive an email, they likely entered a typo or an incorrect email address. They'll need to reach out to customer support to correct the email/confirm identity.