Browser and Mobile Device Requirements Troubleshooting

For Browsers:

1. Check if your browser is up to date: Ensure that you have the latest version of your preferred browser installed on your device.

2. Check your browser settings: Verify that your browser's cookies and JavaScript are enabled.

3. Clear browser cache and cookies: Clearing your browser cache and cookies can help resolve many issues.

4. Disable proxy, VPN, or remote desktop program: Ensure that your device is not connected to a proxy, VPN, or remote desktop program, as these can affect your location services and interfere with the DraftKings platform.

5. Try another browser: If the issue persists, try accessing DraftKings on a different browser to see if the problem is isolated to your preferred browser.

For Mobile Devices:

1. Check your device's software: Ensure that your device is running the latest software update.

2. Enable location services: Make sure that location services are enabled on your device, as accurate location is necessary to access DraftKings.

3. Disable proxy, VPN, or remote desktop program: Ensure that your device is not connected to a proxy, VPN, or remote desktop program, as these can affect your location services and interfere with the DraftKings platform.

4. Reinstall the DraftKings app: If the issue persists, try uninstalling and reinstalling the DraftKings app to see if it resolves the issue.

5. Contact support: If the issue is still not resolved, reach out to the DraftKings support team for further assistance.

These steps should help resolve most issues with accessing the DraftKings platform on your browser or mobile device. If you have any specific concerns, please refer to the reference link you provided for additional information.