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Be prepared: Have your account information, device details, and any relevant screenshots or error messages ready before contacting customer support. This will help the support agent quickly understand your issue and provide an appropriate solution.
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Provide clear and concise information: Explain your issue in a clear and concise manner. Avoid using technical jargon or complex language that may confuse the support agent. Provide specific details such as error messages, account details, and the steps you've taken to troubleshoot the issue.
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Be patient and respectful: Customer support agents are there to help you, but they may have to follow specific protocols and processes to resolve your issue. Be patient and respectful while they work to find a solution. Avoid getting frustrated or angry, as this may slow down the resolution process.
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Follow the support agent's instructions: Customer support agents may provide troubleshooting steps or ask you to perform certain actions to help diagnose or resolve the issue. Follow their instructions carefully and provide feedback on the outcome of each step.
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Take notes: Take notes of the troubleshooting steps and any recommendations made by the support agent. This can help you troubleshoot similar issues in the future and avoid contacting customer support again.
By following these tips, you can ensure a smooth and efficient conversation with DraftKings customer support and get your app issue resolved as quickly as possible.
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